Support Center

Our AI achieves 95%+ accuracy in extracting key requirements and questions from RFP documents. The system is trained on thousands of government and commercial RFPs and continuously improves with each analysis. For complex or highly technical documents, we recommend reviewing the extracted questions to ensure completeness.

We support PDF, Word documents (.docx), and plain text files (.txt). The maximum file size is 50MB. For best results, ensure your PDF documents have searchable text rather than scanned images. If you have other formats, you can convert them to PDF or Word before uploading.

Yes! Our Professional and Enterprise plans include team collaboration features. You can invite team members, assign different roles (Admin, Editor, Viewer), and share answer libraries across your organization. Real-time collaboration and commenting features are coming soon.

We use AES-256 encryption for data at rest and TLS 1.3 for data in transit. We do not currently hold SOC 2 or other third-party security certifications. We never share your data with third parties and you maintain full ownership of your content.

We'll notify you when you're approaching your limits. You can upgrade your plan anytime or purchase additional credits. If you temporarily exceed limits, your account won't be suspended - we'll work with you to find the right solution for your needs.

Absolutely! All plans include access to our comprehensive knowledge base and video tutorials. Professional and Enterprise customers get dedicated onboarding sessions with our success team. We also offer custom training for larger organizations.